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The Call Center Trainer is responsible for providing learning and development expertise, as well as designing programs and activities to support team effectiveness while also developing the methods to successfully measure the efficacy of the training.  The trainer will work with the Supervisors and Call Center Managers and consult with all levels of the team to identify issues that may limit effectiveness and use a combination of tools to drive organizational and individual development.  The Call Center Trainer will ensure compliance standards are met and will play an instrumental role in defining company culture using diverse, interactive training methods to enhance the employment experience.

Bosselman has many benefits to offer you that you will not find anywhere else like:

• Paid vacation
• 401K and matching contributions
• Health, dental and vision insurance
• Short and long term disability insurance
• Life insurance
• A clearly defined path for growth
• On-demand pay with PayActiv (access to earned but not yet paid wages)
• And much more!

Bosselman offers on-demand pay (access to earned but not yet paid wages) through:

• Recommends, develops, and assists in implementation of programs designed to meet organization objectives.
• Creates all training documentation needed to train new employees along with keeping the information accurate and update within a timely manner.
• Assists in creating Standard Operating Procedures for current processes and for new processes as they become available.
• Works collaboratively and builds strong partnerships with divisional leaders to accomplish business priorities through training events.
• Assists in creating regularly scheduled training that will occur for existing employees on a monthly/quarterly/yearly basis.
• Assists in managing Quality Assurance practices with management and develop continuous training for current staff.
• Works with the Boss Shop training department to keep all Call Center training material up to date with Boss Shop location training materials.
• Displays honest, trustworthy and ethical behavior when dealing with internal and external customers and provided friendly and competent customer service.
• Displays enthusiasm and promote a friendly group-working environment.
• Maintains confidentiality; ensuring information is handled discreetly and data protected.
• Regular attendance that is punctual and dependable is required.

Additional Job Duties:

• Assists with other duties, as assigned.

Supervisory Responsibilities:

• There are no supervisory responsibilities.

Education and/or Experience (prefer one of the following but not required):

• Three to five years’ experience in training and development or equivalent work experience.
• Associates Degree in training, development, business or in a related field is preferred.
• Experience in light mechanical or diesel industry is preferred.

Minimum Qualifications:

• Must have flexibility in scheduling training for new hires during day, evening, and overnight periods.
• Must be able to communicate in English.
• Able and willing to work cooperatively with other team members.
• Must be able to operate a computer and use the following programs efficiently: Microsoft Excel, Microsoft Word, Microsoft Outlook, Internet Explorer, and customer service software
• Must be able to type up to 30+ WPM.
• Have the ability to multitask, have thorough follow-up skills, and the ability to diffuse situations with customers.
• Must have excellent communication and organizational skills.
• Must be able to research and write training materials with leader’s guidance.
• Must have the ability to use a variety of learning/training concepts, methods, and principles.
• Must have exceptional organization skills and the ability to keep track of documentation and track trainee progress.Must be analytical and possess strong problem-solving skills.
• Must possess a strong customer service orientation as well as a commitment to quality.
• Must demonstrate responsibility, high work standards, and time management.

Physical Requirements:  The physical demands described here are representative of those that must be met by the Call Center Trainer to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.

• The employee must occasionally lift and/or move up to 30 lbs., while performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands and fingers, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk and hear.
• Physical attendance at the primary work location is required.