IT Business Solutions Manager

The IT Business Solutions Manager is responsible for providing reliable technology solutions and services that meet the needs of the organization. The IT Business Solutions Manager serves as a liaison, working closely with business leaders and stakeholders in support of corporate initiatives and ensures the stability of technology services across all business units.

Bosselman has many benefits to offer you that you will not find anywhere else like:

• Paid vacation
• 401K and matching contributions
• Health, dental and vision insurance
• Short and long term disability insurance
• Life insurance
• A clearly defined path for growth
• On-demand pay with PayActiv (access to earned but not yet paid wages)
• And much more!

Bosselman offers on-demand pay (access to earned but not yet paid wages) through:

• Partners with business leaders, decision makers, and stakeholders to understand needs, challenges and opportunities; defines business requirements and identifies technology solutions to support business needs.
• Manages projects and requests for new business services.
• Aids with process review, analysis, and improvement; often drafting formal process improvement plans.
• Responsible for coordination and resolution of issues with existing business services. Acts as an escalation point for service problems.
• Evaluates new and existing services and providers, in an effort to manage operational costs and quality of service.
• Owns the relationship with ISPs, telecoms, security, and audio/video providers.
• Responsible for surveillance systems at all locations collaborating Loss Prevention and Operations leadership to ensure optimal placement and functionality of security cameras
• Manages contracts, statements of work, and other agreements with vendors and service providers.
• Prepares strategic plans, budgets, financial forecasts, return on investment analysis, and other documentation.

 Additional Job Duties:

• Provides “ownership” of problems through final resolution.
• Complies with all department and company policies.
• Enforces all company software and hardware standards.
• Maintains confidentiality; ensuring information is handled discreetly and data protected.
• Other duties as assigned.

 Supervisory Responsibilities:

• Potential to supervise solution specialists and subject matter experts.

Education and/or Experience (include certs or licenses needed):

• Associate’s or Bachelor’s degree or college diploma preferred, in the field of computer science or other related academic fields.
• 5 years of relevant work/management experience.
• Experience implementing IT solutions to support business processes and needs.

 Minimum Qualifications:

• Exceptional knowledge of service and application delivery.
• Strong requirements gathering and elicitation skills.
• Knowledge of business process mapping and methodologies.
• Strong and proven leadership skills.
• Strong interpersonal, written, and oral communication skills.
• Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
• Highly self-motivated and self-directed.
• Proven analytical and problem-solving abilities.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Must be able to communicate in English.
• Must have on-call availability.
• Must possess a valid driver's license and be insurable to drive. 

Physical Requirements:  The physical demands described here are representative of those that must be met by the IT Business Solutions Manager to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.

• The employee must occasionally lift and/or move up to 40 lbs., while performing the duties of this job, the employee is required to sit for long periods of time and occasionally stand, walk, use hands and fingers, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk and hear.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
• Physical attendance at the primary work location is required.