IT Business Solutions Specialist

The IT Business Solutions Specialist provides advanced technical and analytical support to ensure stable, secure, and efficient technology across all business units. This position serves as a subject matter expert in IT business systems and service delivery, partnering with leadership to evaluate needs, design solutions, and implement best practices. The IT Business Solutions Specialist exercises independent judgment in vendor management, lifecycle planning, and procurement.

Bosselman has many benefits to offer you that you will not find anywhere else like:

• Paid vacation
• 401K and matching contributions
• Health, dental and vision insurance
• Short and long term disability insurance
• Life insurance
• A clearly defined path for growth
• On-demand pay with PayActiv (access to earned but not yet paid wages)
• And much more!

Bosselman offers on-demand pay (access to earned but not yet paid wages) through:

• Leads the evaluation, selection, installation and implementation of IT business service solutions, including internet, telecom, security, and surveillance systems, ensuring alignment with organizational needs and budgets.
• Provides technical oversight and guidance on escalated service issues, ensuring long-term solutions and process improvement rather than transactional fixes.
• Evaluates new and existing services and providers, in an effort to manage operational costs and quality of service.
•  Oversees the performance and service delivery of ISPs, telecoms, and other technology vendors; negotiates pricing, service level agreements (SLAs), and billing disputes to ensure compliance and cost effectiveness.
• Ensures service providers deliver on and are held to contracted service level agreements.
• Responsible for ensuring accurate billing and that pricing aligns with contracted rates, negotiates account credits and resolves late fees.
• Responsible for hardware procurement and inventory management of IT assets within JD Edwards EnterpriseOne.
•  Develops and maintains technology standards, procurement policies, and lifecycle management strategies for PC and printer assets.. Collaborates with IT leadership to plan and implement new systems, standards and policies, contributing to strategic technology roadmaps
• Monitors SLAs and reports on key performance indicators (KPIs) for technology services and vendors; recommends improvements based on data analysis.
• Designs and delivers user training and documentation to ensure proper utilization of systems and adherence to technology policies.  programs.
• Maintains strong vendor and business relationships while exercising discretion in prioritizing projects and allocating resources.
• Provides friendly and competent customer service.
• Reports for work in a timely manner when scheduled. 

Additional Job Duties:

• Provides “ownership” of problems through final resolution.
• Complies with all department and company policies.
• Enforces all company software and hardware standards.
• Maintains confidentiality; ensuring information is handled discreetly and data protected.
• Other duties as assigned.

Supervisory Responsibility:

• This position has no supervisory responsibilities.

Education and/or Experience (include certs or licenses needed):

• Associate’s or Bachelor’s degree or college diploma preferred, in the field of computer science or other related academic fields.
• 2-5 Years of experience implementing IT solutions to support business processes and needs.

Minimum Qualifications:

• Exceptional knowledge of service and application delivery.
• Ability to communicate and manage relationships with external service providers.
• Knowledge of service providers and service delivery models.
• Strong customer service orientation.
• Strong interpersonal, written, and oral communication skills.
• Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
• Strong organization and documentation skills.
• Highly self-motivated and self-directed.
• Proven analytical and problem-solving abilities.
• Experience working in a team-oriented, collaborative environment.
• Must be able to communicate in English.
• Must have on-call availability.

Physical Requirements:  The physical demands described here are representative of those that must be met by the IT Business Solutions Specialist to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.

• The employee must occasionally lift and/or move up to 40 lbs., while performing the duties of this job, the employee is required to sit for long periods of time and occasionally stand, walk, use hands and fingers, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk and hear.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
• Physical attendance at the primary work location is required.